When purchasing spare parts from MotoShop's Motorbike Shop, it's essential to understand our Spare Part Returns and Exchange Policy to ensure a smooth after-sales experience. We value your satisfaction and strive to accommodate returns and exchanges efficiently. This article outlines eligibility, the return process, essential documentation, and timelines for spare part returns and exchanges.
Eligibility Criteria for Returns and Exchanges
- Unused and undamaged spare parts within 14 days of purchase
- Proof of purchase provided
- Original packaging and labeling intact
- Non-electrical components only (unless faulty)
How to Return or Exchange a Spare Part
- Contact our support team via phone, email, or MotoShop's Help Center.
- Provide your order details and explain the reason for return or exchange.
- Package the spare part securely in original condition and packaging.
- Ship or deliver the part to our shop as instructed by support.
Required Documentation for Processing
- Original purchase receipt or invoice
- Customer identification (if requested)
- Communication reference ID from your return request
Timelines and Refund Method
- Returns processed within five business days after receiving the part
- Refunds issued to the original payment method
- Exchanges subject to part availability
Summary and Customer Support
MotoShop's Motorbike Shop is committed to providing prompt, reliable service for all spare part returns and exchanges. If you have any questions or require assistance at any step, our expert support team is here to help. We value your satisfaction and appreciate your trust in our quality and expertise.